ROBBERS!!!! Do NOT use them. We made the mistake of not checking the reviews before ordering. Our whole house needed changing, which meant a very expensive quote of over £15,000. We had to sign the contract on booking with them, which we did and at the same time (remember this is on the day of order) had to pay a deposit of £3000. We then had to wait for the surveyor to come out and assess the property. He turned around and said that we had asbestos in our soffits which would mean that they would have to organise a specialist team to come out and take samples) at our cost) and then if it was the nasty type of asbestos they would organise a team to come out and remove it - again at our own cost. We knew we didn't have asbestos and felt that we were being ripped off for more money, so we cancelled the order the following day. That's when the bullying started. We received phone calls from the area manager who point blank called us liars and then started threatening us with demanding more money if we cancelled. Following that, as he stated, we started receiving threatening letters demanding over £4000 for cancelling outside of the cooling off period. In the contract you have 7 days to cool off. The surveyor didn't turn up for 28 days!! I won't let this matter drop. I'll be damned if I am paying them anything for their awful experience. I will be taking it further on a legal basis but urge you all to think very carefully before going with them. Don't throw your money away!