Utterly appalling! Avoid this company completely. I placed an order for windows in November 2021, paid the deposit, all seemed fine. In February 2022, I had a letter saying there may be some technical difficulties with required scaffolding, and my order was being placed on hold. At the beginning of March 2022 I noticed that my deposit had been returned with no communication whatsoever. No explanation offered. It took several phone calls to discover that they couldn't do the scaffolding so had cancelled the order. An email asking for clarification was deleted by their system as "that order was cancelled" A CEO level complaint has gone utterly ignored. A month later, I'm STILL trying to get them to take any ownership of this appalling situation. Meantime I am still withut windows. AVOID THIS COMPANY AT ALL COSTS!!!