Anglian fitted secondary glazing for our bay window. They never told us that when we put our curtains back we wouldn't be able to open our windows so we had to remove our curtains leaving us with no privacy. Blinds also wouldn't work as the windows were too tall for the drop of the blinds. After a few years we asked anglian to remake them with a clear panel on top and a smaller opening window so we could have blinds. Although it was their initial error we still had to pay for the remake. They re-measured for a smaller window, and lo and after a few months when they came to fit them, they said they weren't sure it would have enough clearance so we should get the blinds fitted first and then they'd come back. We had the blinds fitted and guess what? The new windows are still 70mm too tall and we wouldn't be able to open them... so now another few month wait and no opening windows for the summer. Pure incompetence.