Absolute nightmare from start to finish, and unfortunately following installation, still not finished! We were told 6-8 weeks for installation which then was delayed "due to covid" despite being well into the pandemic when this was quoted. We were provided a new installation date 4 weeks later, called the day before to confirm, then called back again to cancel the installation the next day due to a supposed parts issue, and given a second new date 2 MONTHS later. We then got a call asking for feedback on why we hadn't accepted their quote. Not only had we accepted it but we'd paid a deposit! They managed to fit us in earlier than the 2 month date due to a cancellation elsewhere (though still 5 months after the order) and the guy that showed up was on time, carried out the work efficiently, however mysteriously we received a phone call to cancel our upcoming appointment - 2 hours after he had arrived - as they didn't have all the parts. At this point the doors were off and he was fitting the new ones!!!! To top it off, the pane of glass above the door was incorrect and not what we were quoted for, however Anglian expected on the spot payment of the balance due. Turns out it was unclear on their paperwork despite us being very clear in what we asked the surveyor for and being of the understanding this is what was written down and included in the cost therefore we are not paying in full for something that has not been delivered. Finally the spy hole. Are all Anglian customers 7 feet tall?! I can't even see out of it on tip-toes, not fit for purpose. We are another 12 months down the line and yet to receive our replacements. The customer service is absolutely disgusting - I don't even have words for how rude and incompetent they are. They couldn't care less about how long we have been waiting, have provided us no update and it took a month to get "we'll contact you when we have a delivery date", which they actually think is an acceptable update. I have spent several months BEGGING for an update which they cannot give and after asking them to cancel if THEY are unable to fulfil THEIT responsibilities under the contract, they still have done nothing and then actually expected 80% payment for cancellation despite it being on their failure. We have written to them at our local office, head office and even to the CEO and no one has got the decency to respond. This should be a source of unbelievable embarrassment for Anglian. Utterly vile company. I await them cancelling the matter so I can ANYWHERE ELSE to replace their garbage product. I want nothing more to do with these people and I hope they get what’s coming to them - STAY AWAY!!!!!