I had my new front and back door fitted by Anglian almost 1 year ago. The front door was missing some of the door furniture I had ordered, but this was actually soon resolved, however, with regards to the front door, I’ve been locked out or locked in at least once a month since the installation. I live on a row of terraces, so I’ve had to end up climbing in and out of my front window to get my milk on a morning. The contact centre staff just take the details and book you in for an engineer visit, which usually takes around 4 weeks. When I tried to push for an earlier appointment on one occasion because I was unable to use my front door i was told ‘we’re not emergency services’! A part was replaced on the door around 2 weeks ago (after they’d made me wait around 4-6 weeks for an appointment and then sent the wrong part, meaning I had to wait another 4 weeks for an engineer to be available to fit the right part) and I’m now having the same issue again and still cannot use my front door. I’ve tried to complain at least twice; the response to my first complaint was that the department i had contacted didn’t deal with service visit requests and the second time I just didn’t get a reply. ! I have felt like tearing my hair out so many times. These are the most expensive doors I’ve ever purchased and I only went with this company because of their previous reputation for quality and service. I’d recommend steering well clear; once they have your order and money/finance they’re not interested.