Where do I begin? If you live in Hampstead Garden Suburb, just know that this company failed to get permission from the Trust to carry out work to replace my windows. Even though they assured me that they had completed works on windows “lots of times” in the suburb and had “never been refused before”, they wasted months of my time and failed to deliver. The nightmare doesn’t end at that point. Time and time again I was promised a “full refund” should the works not be carried out successfully. After months of waiting, a refund was received minus £997, which a very rude and obnoxious ‘sales manager’ informed me was a “non-refundable survey fee”. Unfortunately, Anglian fails to inform you of that either verbally nor within the contract verbiage. After complaining to both head office and customer services, I was informed that the local team is not responding to their own head office! How much worse could this company get? Please take care when reading their reviews! Consider which are real and which are fake! For anyone who is facing a struggle with Anglian, please take the following steps: 1. Complain to them. When they ignore you, move on to the next steps: 2. Report them to: The Chartered Trading Standards Institute by calling their Consumer Helpline at 0808 223 1133. The Financial Ombudsman Service at complaint.info @ financial-ombudsman.org.uk Do not sit back and let them rip you off or steal your money!