I ordered 6 replacement timber-framed windows from Anglian and paid my deposit. At the time, they quoted a 6-8 week delivery and assured me that I could have them in the same colour as my existing windows (just a standard Dulux Weathersfield colour). Then the surveyor came and said he wasn’t sure about a colour match and delivery would be closer to 8-10 weeks. Then they said that they couldn’t match the colour and it had to be a standard RAL colour, and I’d have to buy an RAL chart book and let them know which I wanted. I did so, but the samples were nowhere near to my existing windows. Then, like previous customers, I was ‘ghosted’ and no-one replied to any emails or phone calls. Nothing happened for months, until I contacted their trade association (the Glass and Glazing Federation), when I finally got a response to say that, yes, that could match the colour after all and they then sent me acceptable samples. After further ‘ghosting’, and numerous formal complaints, I eventually got a delivery date - just a couple of days short of a year after I had paid the deposit! The installation was a disaster! The scaffolders arrived a day after he fitters, most of the windows had some minor damage, the ‘trickle vents’ were the wrong colour, they used huge amounts of silicone sealant (which looked a mess), broke roof slates and gutters and left a load of clearing up to do. I complained immediately - and was ‘ghosted’ again. Then, almost 6 months later, I got an email with a proposed date to fix the problems with “my recent installation”. I declined the proposed date and said I wanted to speak to a manger to agree the work required and to discuss compensation. Guess what - no returned call and their guys turned up on the proposed date anyway (without scaffolding)! I sent them away - and then I got some returned calls. I still got no joy, so threatened legal action. Then I spent months arguing with their legal department about my “minor issues”. They insisted that I paid the outstanding balance and then claimed on my guarantee! I refused and, after prolonged argument, suggested that they carry out their threat of court action for non-payment! They didn’t and agreed to fix the problems before I paid, and agreed a modest (in my opinion) discount. After just short of 2 years since I paid the deposit, I got the windows, roof and gutter fixed and, in a few days, was chased for payment. Dreadful, terrible, rude, inefficient and, without doubt, the worst people I have ever dealt with. DO NOT GIVE THESE SHARKS YOUR BUSINESS - YOU’LL REGRET IT