This company is outrageous. We’ve purchased windows from them in May 2022. About 6 months in they’ve informed us that they cannot manufacture windows according to the contractual requirements without offering an alternative. When they came to install the wrong windows, they had had been manufactured to the wrong size (nov 2022). They installed the too small window since they realised their mistake when the existing windows had been taken out already, leaving us with gaps in the dead of winter. They came back to installed newly manufactured windows (but still not to the required specs as agreed in the contract) in early 2023. All windows were defective - some wouldn’t close properly, the hinges were wrong etc. Since then and between May 2023 and October 2024 they sent 3 engineers, who were unsuccessful in trying to repair the windows each time, causing more damage to the windows and property. Finally in February 2024 they provided the engineer with appropriate hinges and a full scope of work to finalise the work. A full 2 years after initially ordering the windows - the job was quoted for 20-24 weeks from order. They’ve also never fulfilled their initial contractual obligation of providing windows as agreed under the contract. After making best efforts to find a compromise for their non performance of the obligations under the contract, and compensation for the losses caused in those 2 years, they are now threatening to sue us for the entirety of the remaining balance. Unacceptable. Please do not use this company