On 2nd February 2024 I had a quote for 2 small windows which I agreed to and paid £282 deposit. 6 days later the surveyor arrived (after cancelling once) and found that when the Anglian had installed these window in 1996 they hadn't fitted Lintals so the brick work had moved slightly and it would cost me an extra £200 on top of the £1128. So a few days later I cancelled and asked for my refund. Instead I got a letter demanding a balance payment of £621. The reason being that in their contract there is a clause 9(c) stating that you had to cancel within 7 days or you are liable for 80% of the total contract price. Firstly yes this might be in the contract but when the salesman is pushing for a signature you don't stop and read the contract neither is it pointed out to you. Secondly the surveyor came after 6 days of my signing the contract which of course is a good delay tactic. So over 2 months later I am still waiting for my refund and numerous communications have had no response. If I don't hear very soon I shal be taking this further.