Windows fitted March 28th 2024. During fitting a glass pane was cracked. Immediately the installation guy phoned it through and ordered a replacement. We were told up to 2 weeks. The day after fitting Good Friday we had a call asking about our installation and I explained about the damaged window and he said within 2 weeks we would get a call to arrange replacement fitting. He then went on to push for us to have another sales visit for windows downstairs. At the time we were on a London bus visiting our daughter and politely explaining we were trying to enjoy the bank holiday weekend! Roll on 2 weeks no news. I phone Monday 15th April to be told the replacement window came in on the 8th so she said she would email our local rep for him to get in touch. Roll on Monday 22nd April I phone again. She resends email. Another week’s passed and nothing! I know phoning tomorrow I’ll be told the same and another email will be sent. It feels like they are on the ball to get the sales in but not the after service. It’s a shame because we still have our downstairs windows and doors including a big patio door left and at this rate if this is not fixed soon we will not be asking Anglian to quote!