Firstly waiting a longer time that we thought for 4 new windows. One we asked if they could fit a bigger window which meant dropping the brick work a couple of brick courses. They said yes and we went ahead and ordered but, we had gone through the Safestyle phone number that we had used last year for our doors. Before I got the date to do the job, I had told the surveyer I wasn’t asked type of window etc which he rectified. The date we got clashed with our bathroom being done so they said 2 weeks later which I wasn’t in agreement with workmen using my brand new bathroom, not on at all. I said cancel it as I didn’t really need it doing just didn’t like our windows. I was told I couldn’t as stuff had been ordered. Prior to this I had just lost my husband and really didn’t care if they are done or not. They decided to come Friday of the bank holiday and said it would take two days, which originally they said three? The front was done first day and the rest ti be done on the Monday including the bigger opening to be done. They were very curtious regarding my loss, Friday went well. Monday not as good, the smaller windows done no problem and then after the knocking out of bricks and the newer bigger window put in, I was shown the end result. I was shocked to say the least, I have been left with a building site as the window surround was not filled in ready to take tiles, nothing, just shoddy opening that looks like a bulldozer had done it. I had appointments the next day regarding my husbands funeral and the phone kept going off in the car, I just ignored it till I got home. I ask had they tried to contact me and a person with no manners just gruffly said yes fir payment! I did pay the bill and took a day to reflect on what to do? I wrote a review on trust pilot, didn’t know at first that they had taken over Safestyle. I ended it by saying customers need to know how their work is going to be finished? Ie now needing builders as I had asked when they contacted me for payment, why was I left with building work needing doing. They just said oh we don’t do that. I got a reply and a link to have my say, which I did and sent photos. I was apologised to and told they would get an engineer out within 2 weeks. I then got a message, addressed to my late husband, which proper upset me as I had dealt with everything. I wrote another review and said it wasn’t good enough. I then got another message back to say someone would come in 2 working days, that was up on the 5th June. To say I am devastated and angry at the same time is an understatement. How can they take monies from people after they have left them in such a state? I have now lost all faith and don’t know which way to turn. I cannot finish my kitchen unless I pay out for builders which I am now down to one pension. Please do not use this company. I would be the first to shout out at good work but, not what I have been left with. Shame on you Anglian shame on you, you should be shut down.