"I had a poor experience with Anglian Home Improvements. I had two appointments with no shows. After agreeing on a project price and paying a £1375 deposit, I was informed that a surveyor would visit to take measurements of the door and windows. However, after waiting for about a month, no surveyor called. I contacted customer service several times, who claimed they had emailed the surveyor, yet still, no surveyor called or emailed. After calling customer service yesterday, we spoke with a surveyor named Dylan Elgood, who I believe was supposed to complete the survey on 01/07/24. After my wife spoke with Dylan Elgood, he apologized for mixing up the dates in his diary. He agreed and promised to come and do the survey on the evening of 03/07/24. I waited all day and called Dylan Elgood, but there was no answer. This company is unreliable and untrustworthy. I do not recommend them. I will be requesting a refund."