Your sales people saw my dad who is in his late 70’s and insulin dependent and spent a lengthy time sellling him windows for £15000 in May 2024 to his bought council house. Promised to keep him informed of the progress but never did once he paid £3000 deposit. Not one telephone call or letter received. No contact details, nothing. Then a letter that looked very unprofessional with no clarity stating the order was being cancelled and the deposit would be refunded. Refund received but not the full amount. The whole order was not cancelled by you but part of it, breaking your contract. My dad has been so stressed over the past 5 months and had had to make many calls to you with promises of returned calls from the appropriate person, but never did. The order had gone over the time it was said the job would start. Eventually my dad went to his bank and got a full refund back by raising a dispute. However, you have contested this as the cooling off period had passed and are now taking my dads money back. It is you that have dragged this out and given false hope to an ill man. The company admitted they have made errors and informed my dad they had sacked the original person who sold the windows to him, along with unnecessary scaffolding and attempting to charge extra for the distance they would need to carry the windows to the property from the van! The company and all that work it should be thoroughly ashamed of yourselves. Disgusting. My dad worked hard as a tradesman for his pension just to have it stolen by you. I hope that everyone of you in this company experience such stress and loss in your lives that caused my dad to suffer. DO NOT USE THIS SELFISH HEARTLESS COMPANY OR LET ANYONE YOU KNOW USE THEM.