Terrible experience with Anglian Home Improvements. I placed an order with them on 16th June 2024, with the understanding that a surveyor would contact me within a few days to schedule a survey. However, after waiting 10 days, I received a message that my survey wouldn’t be scheduled until 23rd July—over a month after my initial order. Due to this frustrating delay, I contacted their surveyor and customer service to cancel the order. Both assured me the order was cancelled and that my £249 deposit would be refunded within 28 working days. Despite multiple follow-up emails, Anglian has ignored my requests and insists my order wasn’t canceled until 1st July, which is untrue. Their customer service has been dismissive, giving only vague acknowledgments and failing to provide any resolution. This entire process has been misleading and incredibly frustrating. It’s now been months, and I still haven’t received my refund. Extremely disappointed and would not recommend Anglian Home Improvements to anyone.