Where do I start ? So my dog has terminal cancer and Has been on a cancer medication for the last 6 months I can say I stayed with Animed as orders were good and on time . Apparently they have had a new system put in that is meant to make orders easier and quicker but is now having technical glitches arising ! So I scanned my prescription on the Wednesday and phoned the order the next day this went fine but there was a query written on the prescription by the vet the person on the phone said would find out what this was so Friday when I didn’t hear anything back I called waited for 45 mins to get through then had to wait until Saturday to tell me they couldn’t read the prescription so had to fax it ( so this was now 4 days delay . So after a few emails and about 6 calls still no order gone thru (after saying it would go on as urgent ) so 9 days later called and actually cried on the phone to the lady ( I don’t blame any of them they are only doing what they are told they didn’t fit the new system ) she told me to cancel the order and try somewhere else so after paying an emergency 1day medication of 79 pounds from my specialist vets I have no medication for next week. I have gone on to another site but some of the order is out of stock so I’m really aggravated now so if you have got around 3 weeks to wait for your prescription your be ok otherwise don’t bother ! Stress levels are high