“Note a great experience with this company. If you want regular on time prescriptions go elsewhere as you certainly will not get the service from these people. No answer when phone them, and replying to emails many many days later, very disappointing 😞😞”
“I placed my order. Had to email the prescription as their new website wouldn't let me upload. They took the money the same day. Sent several emails, with no response. Can't get through to speak to anyone on the phone. Today, 8 days later I just received an email saying the medication is out of stock, they will send it out when they get more in.
Oh, and they ended the email with the statement "they hope they have managed to resolve everything to my satisfaction"”
“Items listed as in stock online, payment taken but I have received nothing from Animed.
Emailed 3 times and no response. Phoned numerous times and could not get through. Managed to get a callback today and was told that they were having problems with the website and distribution ie item stating in stock on website but not in stock in warehouse. She said she would speak to the Product Manager and get back to me…….still waiting for an update. Wish I had read the feedback from other customers and not used this company in the first place, I won’t be using it ever again.”
“Absolutely disgusting service!! Will use animed again!
I placed an order on Friday and paid for express delivery and it hasn't arrived.
So I ring customer service on Tuesday.. yesterday..and asked where was my order..
The nice lady even checked with the warehouse and my order was in stock and would be sent out asap.
Then today I receive an email to say that it is out of stock and have cancelled my order and refunded the money!
Now I've run out..I ordered in plenty of time..and my 14yr old dog is in need of them for her liver!
Disgusting! Anyone wanting to use this company..my advice..don't bother!!”
“Animed Direct no longer functions. I placed a prescription order 18 days ago, no progress. Money taken, no record of order on system. Impossible to get through by phone. No response to emails or Facebook. The company appears to have declined from good to impossible over the last few months. I shall be taking legal action to recover my money.”
“I am disgusted with this company. For the last year no problems but now I can’t get through on the phone at all to reorder my dogs medication. I get told the lines are very busy please call back later. You call back later still the same problem,what is going on. I always order on the phone as not that clued up on the iPad. I tried ordering on the iPad three times and each time get told I need to get a prescription from my vet. I already have a valid one yet I cannot seem to be able to order the medication that I’ve been ordering practically for the last year. Can anyone recommend another company please.”
“Do not use as useless!!!!!! I would give no stars at all if I could as I have had no end of problems. The vet sent the prescription three times and I sent it while on the phone so eventually agreed and ordered but then cancelled due to 'technical web problems' but Animed failed to let me know. This was over a month and Animed will not answer any calls as too busy.”
“I wouldn't even give 1 star to be fair and I would dodge this company. Awful to deal with and pass the blame to the client. I ordered and PAID for meds a month ago and I still haven't received them. I have received an email from Helena following my complaint which basically just blames me, all my fault apparently! Despite me contacting them several times to check all is fine with my prescription. The company is an absolute joke and isn't worth the tiny 10 percent off staff discount! Order elsewhere if you want to receive your products.”
“I placed an order for heart tablets for my frenchie who's 11 & uploaded a presentation from the vet this was 4/12/24.I received an email saying waiting vets approval.Waited a few days then sent another email asking if Everything had gone through as I was running low on medication that I was waiting on.Had an email saying the presentation was missing my phone number & email. Which my vet put right straight away.I reloaded it & thought my order would be sent out as an emergency as I was running low which they new!I have now been waiting 9 day's. Had to get extra tables from the vets while I wait otherwise my dog would now be dead!! My money went out 4/12/24 with fast delivery so I got it next day.but 12 day's later still nothing. No reply. Absolutely disgusting customer service. Ring Ring Ring.Never answer!! This company is absolutely diabolical. I wouldn't even give it 1 star.
Dodge this company like a bullet.”
“Same as many other compliments ordered meds took payment no meds were contacted and stated they had not received prescription I have now had my vets practice email them four times had an email confirming receipt of email and waited again nothing contacted again and was told they were not in receipt of prescription even though I had an email from them confirming receipt absolute bunch of lying shits never use again”
“My dog has allergies , Ordered a prescription of apoquel 8 days ago they debited my money immediately and I’m still waiting for the tablets to arrive . Checked my online status says ‘ awaiting vet approvals ‘ I’ve double checked my prescription meets their criteria which it does , I’ve tried calling numerous times- answerphone then cuts off saying too busy .call back later . I’ve emailed twice still no correspondance .
My dog now only has 2 days of medication left . They’re now putting animals lives and comfort at risk.
This is not what I was expecting at all as I’ve used this company for last 2 yrs and they’ve always processed and delivered the meds within 3 days .
Somethings not right here i think they’re being dishonest and surmising tberes some licensing problems, therefore I’m intending to cancel my order and ask for a refund , il go elsewhere .
Most recent reviews are saying similar .”
“Placed order with valid Prescription uploaded, meeting all new criteria over a week ago and status is still ‘validating’ Prescription, sent email, no reply. Tried ringing multiple times trying all automated options, when put through to an advisor told they are too busy and ring back later - goodbye!
Don’t know what’s happened to Animed, seems to have gone really down hill so have cancelled order, now waiting for refund, which they debited my account the instant order was made!
Gone elsewhere and will not be returning!”
“If I could give 0 stars I would! Terrible and shocking service!!! Won’t give me my prescription even though my vet has gave them all the updated information they requested! Shocking service! They are failing pets massively.”
“Disgusting liers.....do not use this company...tried for a full week to get my prescriptions but kept refusing them because of missing information my vet sent through 4 amended prescriptions and they still would not except them....ridiculous.. avoid them please...vet vets have been up the wall with them and the stress they have caused myself was off the scale...my dog would die if he went without his meds but they didn't seem to care....I was so upset.”
“Having emailed the prescription to them THREE times to avoid any claim that it was not received, I then get an email claiming that they're still waiting for it; an extraordinarily lapse in service from a company that in the past has worked well. Calling doesn't help. The person on the end is understanding and says all the right things, but has no control at all over the people who manage the prescriptions, the same people who chose to send a misleading email falsely claiming non-receipt, rather than explain the reasons for the delays. My dog has been without her medication for a week now because of Animed, a once good service that is now sloppy and inefficient.”
“Stay well clear of this robbing company you have been warned took my money didn’t send the goods and also kept the money the sooner they shut these foreign owners down the better and get them out of our country they don’t deserves to serve here”
