This is just my opinion based on my (very disappointing) experience of Animed but I would not (ever!) recommend Animed. For our new prescription they could not deliver in the times they stated in their online blurb nor in the time scale referred to in the confirmation email received. According to Animed the delivery time of 1 to 4 days is only after you have a “valid” prescription. A new prescription is not “valid” even if you have a proper prescription from your vet. It is only “valid” once the Animed vets check it. Unless it is an existing prescription which Amined have already approved, it will take up to 48 hours to be approved and the customer services adviser just kept repeating 48 hours and would not tell me what their current checking/performance times were. This is NOT clear when ordering. This is DESPITE THE CONFIRMATION EMAIL STATING A SET DELIVERY DATE. The customer services operator confirmed that delivery time could not be met. But confirmed no one will make contact immediately to tell you that. I was told after 48 hours I would receive an email telling me when my dog’s medication would actually be delivered. This is also DESPITE PAYING FOR EXPRESS DELIVERY. If your pet’s prescription has changed or is new, realistically I was told it will take about 4 or more working days. The fact the delivery dates can be changed is buried in the terms and conditions and in my opinion is not clear - unless you call. We were really fortunate that we called to ask for confirmation of the delivery date as the medication for our dog was needed urgently. I would use UK pet drugs (ukpetdrugs.co.uk) instead. We did and their advisers are lovely. They offer next day delivery and approve prescriptions immediately with no delay.
3 years ago
Animed Direct has a
1.6
average rating
from
249
reviews
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