I ordered on the 31st May and paid for expedited delivery for our dog's painkillers/anti-inflammatories. They were supposed to arrive last Thursday when her medication was due to run out. 5 days after this there is still no sign of them. So she has been without painkillers since then (she has bone cancer). I cannot get hold of anyone on the phone and they have not responded to any of my emails. The tracking number they gave me does not work. They were actually marked as dispatched on Monday (i.e. 4 days after they should have arrived). I am absolutely livid.