I ordered medication for my dog on Jan 4th, supplied the prescription but to date, 23/01/ 23 they have not been delivered Apparently Royal Mail have lost them . I have called six times to date and will have to contact them again tomorrow Last Tuesday Animed were going to contact Royal Mail to establish what had happened to the order This afternoon after yet another phone call to customer service I am informed by email that I still need to wait for Royal Mail to complete their investigation. My dog has now run out of tablets needed to control his epilepsy and Animed are unable to tell me when if ever I will receive my order, although by their own admission if they have to resend the order it is going to be several more days at best Obviously I will never use this company again , that is , if my dog survives until I can get more tablets , but want to make others aware of exactly how bad their customer service is