Absolutely dire service. My dog needs heart medication. So it's vital that I get this in time. Two months running there have been delays which meant I had to buy some from my vet at great expense. Today I cancelled the order I placed 30/07. At no point was I told that one of the prescriptions had run out. So I waited, then I rang, to be told, there was no problem and it would be dispatched Monday. I ring again Tuesday to check, told that my order was not approved? They hadn't contacted me to tell me this. So now, in a panic I have to make a vets appointment to get repeat prescriptions and more meds as I've now run out. I cancelled the whole order today and got a refund. This happened the same last month and both prescriptions were valid. Do not use Animed. They haven't got a clue what they're doing. Every time you speak to someone they tell you something different 😡