My dog suffers from severe allergies, and Apoquel has been a lifesaver in helping him live a nearly normal life. After submitting a prescription to Animed, and not receiving it I had to spend days chasing them via email and phone, only to be met with automated messages which then cut me off. Ten days later, with my dog having been without his medication for five days (thankfully I was able to then buy some tablets from my vet at great cost) and in significant distress, I finally received this email: 'Good morning, We have been asked by our dispensary manager to contact you as unfortunately a system error has meant that your order was not able to be processed. Unfortunately, your order has needed to be cancelled and refunded in full' You can imagine the stress and horror I felt. Thankfully, I found a reliable company that processed the prescription and had the medication sent to me within three days.