Having emailed the prescription to them THREE times to avoid any claim that it was not received, I then get an email claiming that they're still waiting for it; an extraordinarily lapse in service from a company that in the past has worked well. Calling doesn't help. The person on the end is understanding and says all the right things, but has no control at all over the people who manage the prescriptions, the same people who chose to send a misleading email falsely claiming non-receipt, rather than explain the reasons for the delays. My dog has been without her medication for a week now because of Animed, a once good service that is now sloppy and inefficient.