I placed an order for heart tablets for my frenchie who's 11 & uploaded a presentation from the vet this was 4/12/24.I received an email saying waiting vets approval.Waited a few days then sent another email asking if Everything had gone through as I was running low on medication that I was waiting on.Had an email saying the presentation was missing my phone number & email. Which my vet put right straight away.I reloaded it & thought my order would be sent out as an emergency as I was running low which they new!I have now been waiting 9 day's. Had to get extra tables from the vets while I wait otherwise my dog would now be dead!! My money went out 4/12/24 with fast delivery so I got it next day.but 12 day's later still nothing. No reply. Absolutely disgusting customer service. Ring Ring Ring.Never answer!! This company is absolutely diabolical. I wouldn't even give it 1 star. Dodge this company like a bullet.