Items listed as in stock online, payment taken but I have received nothing from Animed. Emailed 3 times and no response. Phoned numerous times and could not get through. Managed to get a callback today and was told that they were having problems with the website and distribution ie item stating in stock on website but not in stock in warehouse. She said she would speak to the Product Manager and get back to me…….still waiting for an update. Wish I had read the feedback from other customers and not used this company in the first place, I won’t be using it ever again.