Disgusting service, urgently needed urinary diet as prescribed by vet. My little dog would nt eat the cans from vets, so ordered the sachets to try, had few off vet and he tolerated them. Ordered Express delivery , last Saturday and did nt hear for four days. Unable to get through, 40 pound taken from bank so thought it was well on the way to being delivered. E mailed was told it was out of stock, no one bothered to inform me! Took my money though, had to order urgent delivery from the vets. Still waiting refund, would never trust them, could have ordered elsewhere earlier , if they had had the decency to inform me. Won’t allow me to rate zero stars!!!!