Ordered medication for my elderly dog, who very sadly died the day after I placed the order. I emailed Animed to cancel the order and they said it was too late it had already been despatched. However, when I checked the tracking site it was not even listed and when it was it was noted as despatched the day after I cancelled the order. I told Animed that I would not be in to receive the order and it would therefore be returned to them, which it was by the GPO. Animed still insisted that they would not give me a refund and that it would be incinerated if returned to them. They say once medication has left their company it cannot be reused by themselves, even though it was returned directly to them in the same packaging and completely sealed. They are therefore saying that the medication was in good enough order to be used by myself, but not good enough to be returned and put back into their stock. It was a stock item and not one specifically produced for my dog. It also had a very long shelf life. I paid by credit card and my bank are investigating this on my behalf. I have used Animed regularly but clearly they are only interested in making a profit and have no loyalty or feeling for their customers. Completely heartless and unsympathetic in the circumstances.