Animed Direct's website is very confusing. They are slow to respond to orders and make mistakes with prescriptions. I ordered two items on prescription after first checking the prescriptions were still valid. After waiting a week I received an email telling me there was a problem with my prescription. There were no details as to what the problem was. I emailed and asked. They told me that the prescription for one item had expired. I emailed back and told them that according to their website the prescription was still valid. They then emailed and said their files had not been updated and it had in fact expired. No apology at all. I emailed again asking if they were sending the other item and was told no - not without the verification of my vet, even though that item was still valid. By this time I had just 1 day tablets left and had to go to the vets to buy both drugs at great expense. No apology was received. This has to be one of the most badly run companies with the worst customer care on the internet. They clearly couldn't care less about the welfare of our animals. Avoid them at all cost.