I ordered vital medication for my pet online. I also ordered food whilst there.The order and the money were taken immediately. TWO days later i received an email saying my order was cancelled, but it didn't specify why or which part. I called and was on hold for 30 minutes. I was then informed they had ran out of medication..... this was a Friday afternoon on a bank holiday weekend. I advised them to cancel the food as well, given i would now have to try to hunt down the vital medication over a bank holiday weekend. A few days later, i got a partial refund, which was for the medication only as they still sent the food out. I called in, again I was on hold for 30 minutes. Once the call was answered, apparently members of the management team were too busy to speak to me. I was advised that they could send out a return form (god only knows how long that will take). Once the item arrives back at the warehouse, it can THEN take TEN days for my refund to come through.