Really not impressed by Animed, sent my prescription's by email which they received and then I sent by post as a back up. They emailed me to say that the emailed prescription's photos I sent were not clear which is fair enough but knew I had posted them as a backup. Animed said they have never received them after me complainin, I asked for a complaints procedure and still waiting. I have had to purchase another 2 prescription's from my vet now to ensure I receive the medication I had paid for. Dreadful custimer service who does not want to resolve complaints and it is the pets that suffer. You have been warned!