My last order from Animed Direct had to be chased as it had not arrived after seven days but I gave them the benefit of doubt thinking this might be a one off. With this in mind, I tried to place my next order in plenty of time on Monday 20 July in the knowledge that my dog had sufficient food to last until Tuesday 28 July but that was where the problems started! The website was not working and would allow you to add goods to your basket but not progress to checkout. Throughout Monday and Tuesday I repeatedly tried to order online and by telephone but had to give up waiting after 60 minutes as I had an appointment to attend. I decided that I would email customer service on Tuesday to inform them of the website problem, explain the issues and ask them to either let me know when the website was working again or give me a ring so I could complete my substantial order. Unfortunately I did not receive any response to my email and still haven't! I continued to try the website and phone lines and by Friday I realised I was running out of time so telephoned and waited until I was eventually connected to place an order over the phone, paying the extra for express delivery and received the confirmation email. However, I had still not received the order this morning (Tuesday 28 July) so emailed to check when it was due to be delivered. I was shocked by the response which simply informed me the order had been cancelled as there was a pricing problem!!! No communication at all from Animed and no food on its way for my dog. They are not prepared to honour the original order as the price was lower than it should have been but didn't have the courtesy to even inform me of this!! Suffice to say I will now be ordering elsewhere as Animed clearly do not appreciate my custom or the inconvenience caused to me!!