Sadly Animed are no longer the reliable company they once were. I placed an order 12 days ago, it has still not been picked at the warehouse let alone despatched. After 8 days part of my order was cancelled as they no longer stock the item, I expected the rest of my order to be despatched as already very slow but no, 12 days later, emails which are ignored and a phone call to customer service where I am told there is nothing they can do, I give up and cancel my order. I did get a call from a supervisor who apologised and said they had taken lots of orders and had a huge backlog in the warehouse that they needed to get on top of!! Money taken from my card on day one, no order updates and very poor customer service. I’ve now ordered from another company online and got it cheaper.