Twice on eBay I in good faith purchased items listed on eBay as being in stock and paid for such immediately. On both occasions Ann Summers cancelled after a long delay of a fortnight and reported in writing the untruth to eBay that it was I who had cancelled and demanded a refund after purchasing. Twice I saw this lie actually written into their report to eBay. Twice the Company - and only on my questioning the matter - far too late wrote to me privately admitting they had made mistakes with stock, again a week of two later. There was no admission of either the true situation or their own thus delay in informing me directly to EBay, to whom they had on both separate occasions lied in writing at the expense of my own reputation as a reliable buyer. I can only assume therefore that they make a habit of this. Furthermore, on checking, I noted that on both separate occasions the item in the exact same size they had claimed privately to me to be mistakenly out of stock remained open and clearly on the listing as though still in stock for up to a month. For all I know they are still there three months later! Thus their representatives showed no regard even after the event for any other customer equally going through the same inconvenience and disappointment as I myself had twice endured - especially as the items were intended as Birthday gifts for my daughters for whom I had then to make late and hasty rearrangements. Both times there was a delay of a couple of weeks before they contacted me to let me know they had cancelled the item. If stock was the true reason, I see no excuse as to why they did not contact me within days - again they showed no regard for my time and convenience as a customer, only for their own continuing commercial reputation with eBay itself, not with me, for which they were prepared to lie in writing to EBay at the expense of my own reputation with and on the eBay site. On neither occasion was I able to properly pursue the case with eBay but was blocked by their Company from doing so. Thus twice they endeavoured to retain their own reputation on and with eBay by actively destroying mine. On both occasions, their delay in acting caused me great inconvenience whilst putting themselves at none. I shall not shop there again.