I would rate -5 but that wasn't an option. I order in OCT 2020 and still have not received the order. My order number is US95200. I DONT WANT THE ORDER ANYMORE, just I need a refund. Reaching custiner service for the website is harder than reaching the President of a country. It literally is Fort Knox. I have emailed a dozen times, I have called the contact numbers that are inactive. I have talked with the customer chat button and no reply after I explained the whole situation. THE WORST SERVICE OF ALL TIME. Please please process my refund as I do not need nor want the products anymore. This is extremely disappointing that the company that looks so beautiful turns out to be so untrustworthy. Also, PLEASE TRAIN YOUR EMPLOYEES to RESPOND to your customers. I am not even asking for them to be nice, JUST RESPOND!!!