Like many others, I never received an order from early 2020, even though mine was pre-pandemic . Stopped getting responses when emailing them. Wasn't my first order, had ordered twice before without issues. It took a couple months to receive but the quality was worth it. I have been dumbfounded at how differently the customer service has changed. They are still using covid as an excuse. It appears they are completing new orders and hoping the rest of us just give up and go away. I would not trust them to ever order from them again and it's a shame because the quality used to be very good.