AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE Consumers BEWARE when dealing with this company. I placed an order for 6 chairs. The first problem was that one chair was damaged from behind. Spoke with Kyle. Kyle provided great customer service and the chair replacement was here less than a week. Problem is, the chair delivered was slightly different as the back was Velcro on the back bottom vs. the ones I had were stitched all the way down along the sides. The chair sent was also dirty on the bottom. So I called and spoke with Vera. She asked me to send her pictures so that she could see the differences in the chairs. She NEVER contacted me back. I had to email request to her requesting the status of the order. Evelyn replies back that I ORDERED THE WRONG CHAIR and therefore, a replacement will not be sent. It was evident that she did not look at the photos to see that the chairs did not match my orders. So I called today. The connection was terrible and wait-time was long. I finally spoke with Kim. The connection was so bad, I asked her to call me back. She said she will call me right back. She did not. Now I am REALLY angry about the customer service. Called back and finally spoke with Richard. I’m irritated, while trying to explain what has happened. He tells me that he is “almost certain” that I will still get the “wrong” chair, because this is a new “batch” manufactured, so the best he could do is credit me the cost of the one chair. So I tried to explain to him that I am trying to get a set of six matching chairs for my dining room table and I have to accept one that does not match the others!?!” I told him, that if I had been informed that the chair being sent would not match, then I would have kept the boxes of the others, but I have already assembled the five chairs, because I was under the impression that the matching 6th chair was on its way. I asked Richard, well can you send me 5 more of the other chairs from the new batch so at least my chairs will match, and I can return to you the first five I received, so that at least my chairs will match. He said no, and continued to hum a song in my ear as he credits me for sending me the wrong chair! These chairs are of poor quality, and the customer service is terrible to say the least. I will NEVER do business with this company again. AOSOM POOR QUALITY AND POOR CUSTOMER SERVICE