Last week I had to bring my Macbook Air in for repair, as the battery started playing up. I was able to make an appointment with a Genius bar over the phone (lady on the phone was helpful, hence the 1st star). When I got to the Apple store in London it was chaotic. It looked like there were 3 different queues going on, clearly people all desperate to get their devices fixed before the second lockdown. Not surprisingly, I queued up for a good 30 minutes. When I finally got in, the 'Genius' told me the battery had failed ''cause I leave it plugged in when it's not being used''. That was the only advice I got. I said I hardly do, but according to him that was it. The Macbook is just over 2 years old, with a cycle count at 46...? And the battery fails and it's my fault..? I was trying to ask about consumer law as well but apparently batteries never fall under that.. So I had to fork out £129 to replace the battery. The only good thing was that they had it replaced within a few hours, hence the second star. Other than that, the 'Genius' guy offered hardly any advice, I felt like I wasn't really listened to and having been out of a job for nearly 6 months I really could have done with a bit more help, especially bearing in mind they make MILLIONS. Disappointing customer service for such a recognised brand. I have always had Windows laptops before and never had any issues! The first time I bought a Mac may well be my last.