Brought my MacBook in for repair. $6k computer that was one year old. Touch ID failed and didn’t allow computer to boot. Wouldn’t turn on at all. They couldn’t fix and said to send it in for repair will take 3 days. Very small risk of loss of data. Said is there any other way to get the data off? Guy told me it never actually happens. Picked it up. Realized they wiped the whole machine. Didn’t bother to tell me or ask. All my data is gone. They just kept waving the waiver I signed in front of my face. No empathy at all. No explanation. No discussion just “well you signed it you knew the risks”. Now I do. Don’t work with Apple. Don’t go to this store. Don’t buy a MacBook ever again. Thanks Apple. You lost a very loyal customer today for no reason. Just because you couldn’t empathize with your customers.