Talking to apple is like talking to a wall I buy these expensive product and when something happen to your product it impossible to get the proper help why is that I got lock out of my Apple ID for days now and I waited for the recovery time and they send me the wrong recovery mode and now they start it all over again I need to get rid of my phone I sold it and I have to delete everything on it and now I’m running out of time to get rid of it apple don’t care they got there money so now I must sit like a 2 year old and wait for there decision when my Apple ID will restore who came up with this dumb idea not creative at all is not important to them what there doing to your phone you purchase if someone has steal my phone I bet you they have more success of getting apple to open my Apple ID for them it unbelievably how they operate and going inside the store is awful 100 workers walking around with there brain stuck in there ass / they are under trained for sure Apple my 2 yr old can answer my question better than your workers wow get a new team stop hiring people to take up space teach them your product so they can help people when they walk in and people over the phone is the same no knowledge at all SHM