I tried to replace my broken 2 year old apple macbook air Thursday at the U-village store. They promised to transfer the data to the new one I bought by Saturday. By 4pm I had not been notified of the readiness of this job so I tried to call. After 5 transfers and 25 minutes of holding I was told they had tried 3 times to do it and failed. I asked if perhaps a more experienced person could try the last time and the clerk Feliciano said I had insulted her and was turning me over to her supervisor. This reaction helped me to understand why when I asked to whom I was speaking with, she initially declined to share a name. When I asked what the insult was used he said he did not have to repeat that-read -he did not know- but it was still my fault. He also said their facility did not have the equipment required to make the transfer if it failed again