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rania Atef
My phone dropped. The screen was affected which up till now is fine and i was willing to pay for a new screen. what happened next was really unacceptable from a company like apple. The screen started typing on its own, which made it enter my passcode wrong so many times and without me even opening it. or trying to enter my password, i even tried to shut it down but couldnt coz the swipe wasnt working and siri wouldnt shut it down completely only bring me to the swipe option. My phone then became permenantly locked. so even if i change the screen i was no longer going to be asked for a passcode to enter. the only way to fix the issue was to recover my phone and lose all my data that is not backed up. I dont believe that this being a security issue like apple claims is convincing me. if i approve its my phone, and that i actually do know the passcode, apple should be able to retrieve it to atleast asking for my passcode again. i heard from a very popular repair guy that this is a very commong problem. and still apple is not doing anything about it. HUUUUUUUUGE Failure
7 months ago
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