I am so fed up with Apple and their horrible customer service. For phones that cost as much as Iphones do, they shouldn't have as many issues with updating the IOS. I recently had an issue with my Iphone 11 that got stuck in a reboot loop. I tried to update the IOS via Itunes and it still would not work. Apple customer support said the only solution is just to wipe a phone of any and all data and restore it. I was told time and again I would lost any data that wasn't backed up via Icloud and there was nothing more they could do to help. I had to bring the phone to a cellphone service repair place and they were able to easily/quickly get it out of a reboot loop and back to the home screen with all my data intact. Now I'm trying to update to the most recent IOS and having issues with it installing (even though I have space on the phone) and again I'm being told by Apple customer service the only thing to do is restore the phone and start over. It's incredibly frustrating that they literally have no way to help customers aside from constantly having to restore your phone and lose data because of their buggy IOS updates. Apple customer service is so incredibly unhelpful via chat, phone, or in-person as they literally just reguritate the information that's posted to their website. It's infuriating and honestly this will be my last Iphone I ever purchase.