A review of Apple's lack of transparent communication, taking responsibility for their faults, and unethical behaviour. I purchased a premium product, a pair of AirPod Pros, but after a few months, they started making loud popping noises during playback. People couldn't hear me on calls, and the noise cancellation stopped working. When I contacted Apple, they instructed me to bring them in for service. Living far from a store and having a demanding job, I couldn't do this. Apple offered to collect the unit for £180, but I found a courier for £10-15, which they didn't accept. So, I declined their offer. Recently, I bought a new pair, only to discover that the previous ones had known issues (the exact ones I mentioned) and were being repaired by Apple in a repair program. https://support.apple.com/en-gb/airpods-pro-service-program-sound-issues I sent a friend to the Genius Bar on my behalf, but Apple now says my AirPods are out of the repair window and cannot be fixed. Are they expecting me to throw them away? This contradicts Apple's commitments to sustainability and customer support. Why wasn't I notified about the known issues? They have my serial number, Apple ID, and email on record. Why was this information posted online without addressing the impacted products? This crosses the line to unethical behavior. Why does the repair window close when the product has known faults? Why isn't Apple taking responsibility? Apple is the third-largest company in the world, yet it fails to support loyal customers. I've owned Apple devices since the early 90s and currently have 13 Apple devices. This treatment is disappointing.