Poor after sales service from Apple’s logistic contractor! DHL & DB Scheker service were atrocious! I requested for a product repair & apple has a service call express service where you do not need to bring the faulty product to the physical store but DHL will send the replacement product to your doorstep. Sounds good, isnt it but I am a old school person who still prefer to visit a physical store. Okay, the staff convinced me that it is easy & fast, all cost are covered under my apple care, just return the faulty product via the provided packing material etc etc. Bam! Here comes the poor service gap after apple part is done. 1) an email was sent that it will be delivered by today. My son waited from 9am till 6pm, dont even dare to get out of the house to buy lunch as he was afraid that he may miss the delivery. 2) I called DHL at 6.10pm, they told me it will be delivered between 7.30pm to 9.30pm. My question to them was, should have given an heads up as many other logistic company would do that. Fine, i waited since i am home & it finally came at 8.30pm. 3) Then i realised that i have to pack & return the faulty product to DB schenker personally & not pick up by them. Okay, i will do it since apple is holding onto my deposit, excess of more than $1k. 4) Upon arrival at DB schenker, the security at the main gate told me lots of feedback from other apple care customers that they did not realised that they have to return the faulty product personnally. 5) Got to the customer service, finally! But the rude security at level 5 told me that all are out for lunch & instructed me to come back! I told him that i dont stay at Db schenkar or near the hub! Just get someone to sign off, his direct reply was, I cant help you & told me to call the person in charge! Hello! I told him i would like to call the person in charge of you! 6) A lady stepped in & advised me to head to level 4 instead. Thanks to the lady but why is the secured guard not told or advice to say that??? Apple, please have your corporate or procurement to review & re-validate your contractor! A international firm doesnt mean they are good! What was the service deliverable during the award to dhl & db schendar? Are they achieving?