I wish I could give a negative... I had a billing issue and contacted Apple Customer Service. I spoke to a Christian who stated she "doesn't understand Macs" and proceeded to put me on an extended hold without letting me know it would take that long. She couldn't even figure out how to share a screen with me. The first person I spoke to whipped around the share screen with red arrows very efficiently and expertly, cared for, and was considerate of my issue and English was not her first language. I apologize for not getting HER name. The third person I spoke to was a Vicky who said robotically, what is your Apple account... I told her and she said she couldn't find it. I asked to be transferred to someone with empathy (meaning more than her non-existent intelligence and understanding) and she exploded and said, WHAT EMPATHY - YOU CALLED ME? and then hung up. I am now a dedicated NON-Apple user. How disgusting. They used to hire people based on personality and knowledge. What the hell happened? I'll be damned if I spend any more money on a MAC or Apple phone. GEEZ!!!!