I was a loyal Apple customer for 40 years and bought dozens and dozens of apple products. On Sunday, Apple took a working computer to nothing. They knew they had goofed up and said they would repair it for free. When they got the true cost of fixing what they had done, they reneged. I will never buy another product of Apple ever again. I will never recommend them. In three days they have completely destroyed 40 years of loyalty. This is not how you treat a longtime customer whom you burned through an inept, incompetent technical support person. Accept the responsibility and make it right or lose us forever. It’s become a company that doesn’t care about its customers or about customer loyalty.