TRULY THE WORST CUSTOMER SUPPORT - which I never thought Id say about Apple - BUT I MAY NEVER USE AN APPLE PRODUCT AGAIN. This experience has been nothing short of almost traumatic and the "generic" emails I get from Apple that are 'supposed to help' are worded in a condescending way compared to helpful! Truly whomever is making the rules about these emails and wording them should be fired because if any other business sent these emails to customers they would go bankrupt very quickly. How a billion dollar business is able to offer such lackluster customer service is wild. My problem continues to go unfixed - I can't access some apps on my phone I use for business - my job as a Personal Assistant is now being affected and I'm losing income due to the problems w/ my Apple iphone. HELP!!!!!