I recently noticed that I had unexplained apple charges on my credit card statements. I finally figured out which apple support phone number to call for a live agent. When I called in they couldn't help me because the charges were from my husband's phone. He looked at his phone and the only subscription he had was for Peacock TV. Well, there was also a charge for the same amount under Peacock on my credit card statement. I called in again and confirmed that we had been double charged by apple for the Peacock subscription since February. The agent could only request a refund for two of the charges. "The rest of the the charges were too far back." There is no one she can escalate the issue to so we're just out of luck and they get to keep the money. Talk about a horrible policy where you can't be refunded for a mistake they made. No wonder they're so rich if they double charge people for subscriptions. If you do a subscription through Apple, check your credit card statement like a hawk! They're hoping you don't notice that they're stealing your money.