WORST EXPERIENCE - 2 MONTHS - NO RESOLUTION I have had the most horrific experience with the online / phone Apple support team. 2 months, no resolutions, I still don't have a working apple ID, have a solution for how to transfer my data or how to set up a new apple ID. I've invested over 15hrs of my own time and over 1/2 dozen calls and many emails trying to solve this with no success. Apple locked my Apple ID WITHOUT any warning, or any explanation of what I did wrong, which has resulted in the most extreme inconvenience. No access to the app store, apps shutting down as I can't update, no access to iMessage, voice messages, Apple PAY, iCloud and more. A warning would have saved all of this havoc and saved the reputation of Apple - BE KINDER APPLE. DO BETTER. TREAT CUSTOMERS LIKE HUMANS, NOT A PIECE OF PAPER WITH TERMS AND CONDITIONS. I'm a human with a heart and I'VE BEEN TREATED LIKE A CRIMINAL. This is the most painful situation where Apple only sees black and white and is not willing to look at case by case and treat customers like humans. This was innocent & not ill intended - I literally don't know what I did. Apple doesn't care enough to educate customers or help. I'm going to lose 2500 contacts, 8000 photos, 500 notes, 100 voice memos +++ more. I've PAID for years of Apple iCloud storage where ALL OF THIS IS BACKED UP TO, which has also been locked, hence why I'll lose everything. No access to talk to anyone with any authority. I now rank Apple as 0/5. I still have no solution. The online / phone has blocked the option of me making a genius bar appointment via phone - so more INCONVENIENCE to me, the customer, as I now need to use my time (approx. 1hr round trip) to book an appointment in person. I'm saddened that a company that treats people this poorly has this much power and monopoly. I was genuinely kind, patient, trusting and amicable for a VERY LONG TIME, trusting that a company like apple would provide a solution. After 2 months I'm at the end of my tether and this is creating significant stress to endure on top of all the practical inconvenience & 15-20+ hours of my time lost trying to rectify this.