Honestly I would have given 1 star rating if it wasn’t for the seniors management advisor Besart. He was the most helpful out of them all. The previous senior technician didn’t really care even though I had been trying to resolve my issue for the pass 13 days. He even came in to work when he was ill to make sure he kept his promise in calling me. He called and kept me updated on the situation but even though it’s still on going he had made sure than Apple are trying to help resolve my issue. He is the ONLY reason why I given a 5 star rating otherwise the stress and customer service was shocking and one of them was very rude and kept trying to cut me off and was very unprofessional as if I had no clue on what I was saying. When my Apple Pay was not working on my device after I had updated the new software.