I bought a new iPhone 13 in December 2024.from BestBuy Grand Forks, not Dakota. The phone started heating up, made some buzzing sound and also freezes from time to time sometimes I cannot power off. Just freezes. Spoke with Apple Support representatives and supervisor told to take to Best Buy from where I bought the phone from. to get it checked up and to get another they refused to help or diagnose the phone. They said it was not the problem that I should talk to an Apple Support customer service horrible customer service. The staffs were rude unattended and didn’t care didn’t even bother to help me And ignored me in fact at Best Buy, Grand Forks I highly recommend people to avoid Best Buy grand folks for their horrible customer service. 1* One star, (rude, unresponsive i negative attitude anddid not care. They said it was Apple‘s problem, not their problem. Even though I had AppleCare. AppleCare+ AppleCare+ gives you technical support and hardware protection, including accidental damage, as often as you need. There are 18 days remaining to add AppleCare+ coverage for this iPhone. Call up Apple Support said kyra apple support rep said she would take care and said they would replace my phone give me a new phone, she hung up and said she would call me later, but I did not receive a call from her, just she sent me an email said she would call me back but I did not receive any response from her. I have called. I have sent three emails and I’ve tried to get in touch with Apple Support but they are not able to connect me with Kyra. I just don’t know what’s going on,and they would but they hung up, Call up Apple Support rep next day got another instruction was not helpful. Ask me to pay $684.20 problem not solved. Spoke with the second representative from Apple Support was not helpful. Ask to speak with a manager, they refuse to give me one and said they said I have to speak with them, but they were not able to resolve the problem. Spoke with a third representative from Apple Support still no response they are not willing to take responsibility and make excuses. I asked to speak with to a manager and they refused to connect me with a manager. I wanted to file a grievance complaint with Apple but I have no contact number to directly call??? Do not buy iPhone from Apple. Customer service sucks. I am looking to file a grievance complaint against customer service. I am stuck with a phone. I paid almost $600. It’s been 1half months and it’s not working properly. Beware Apple Support customer service is not not helpful when there is a dispute It has been very stressful, frustrating and has caused me stress. I have no answer I need help. Who do I speak to? I don’t know to resolve this problem. Is there a phone contact to reach a manager to file a grievance. All I needed Apple to replace this defect phone and get me another phone I have paid for , instead they asked me for more money to hold $682. 47 as a holding fee + mailing fees 31.32 they asked for my debit card for the feesso that they could get access to it .i don’t feel giving my hard earned money. Apple will be held accountable for any damages or bodily injury caused by the iPhone 13, if it explodes or catches on fire an Apple will be held responsible. MyiPhone 13 freezes, gets hot, freezes,sometimes i can’t shut it Off even I press ‘Power off’. Apple will be held responsible. I just don’t know who and how to get in contact with them. They refuse to give me any manager or to file a grievance with a manager personally, someone help me. Is there a direct number for A Manager to file a